1. Order Processing

Orders submitted through this website are treated as order requests and are not final purchase confirmations.

After receiving your order request, we will confirm product availability and calculate shipping costs.
A payment link will then be sent by email.

Orders will be processed after payment has been confirmed.

2. Shipping Charges

Shipping charges are not automatically included at the time of order request submission.

The final shipping cost will be calculated based on the destination, package size, weight, and order contents.

The total amount including shipping will be provided in the payment email.

3. Delivery Time

Delivery times vary depending on product availability, order volume, and destination country.

If there is any delay in shipment, we will contact you by email.

4. International Shipping

We ship internationally where available. However, shipping availability may vary depending on destination and local delivery conditions.

Certain destinations may require additional time for customs clearance.

5. Customs Duties and Taxes

Import duties, taxes, customs fees, and other charges imposed by the destination country are the responsibility of the customer, unless otherwise stated.

These charges are not included in the product price or shipping fee unless explicitly indicated.

6. Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

We are not responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided by the customer.

7. Damaged or Lost Shipments

If your package arrives damaged or if you do not receive your shipment within a reasonable period, please contact us as soon as possible.

We will investigate the issue with the shipping carrier where applicable.

8. Contact

If you have any questions regarding shipping, please contact us.

Matagi Fishing Workshop
Email: customersv@matagi.co.jp